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]]>If you would like your old furniture removed around the time of delivery, you may wish to ask the delivery company whether a separate arrangement is possible when your final delivery is scheduled. Availability and fees can vary, so this would need to be confirmed directly at the time.
If removal is not available, we would recommend recyling first where the item is still suitable, for example by donating, selling, or giving it away locally. If the item is not suitable for reuse, your local authority or city may offer a bulky-waste collection service, or you may be able to take it to a local recycling or transfer facility. A licensed private removal service may also be an option where local services are not suitable.
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]]>If your swatches or brochures have not arrived within a reasonable timeframe, please contact us. On request, we are happy to resend the items using a tracked courier service, which is usually provided free of charge.
Our team will confirm dispatch and tracking details with you to ensure safe and prompt delivery.
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]]>– Unzip and remove cushion filling. Ensure the cover is clean and dry.
– Roll up the cover to prevent creasing, pack securely in a protective bag or box.
– Include a note with your name, order number, contact email, and the purpose of the return (repair or colour matching).
To avoid duties and import taxes, the parcel must be marked as non-commercial.
On the customs form, please enter:
– Description: “Cushion cover, return for repair/analysis, not for resale”
– Reason for export: “Return for repair” or “Temporary export for colour matching”
– Commercial invoice: Use a nominal value (e.g. €10 or $10)
This wording ensures customs officials understand the item is being sent only for service and will not be resold.
– Use a tracked service from your national post office or preferred courier.
– Keep your tracking number until the item has been confirmed as received.
– Address the parcel exactly as below.
Fleming & Howland Ltd
Unit 13, Kestrel Court, Bridgewater Close,
Network 65 Business Park,
Hapton, Burnley BB11 5TE
United Kingdom
EORI: GB785147891000
Once the cover arrives, our team will carry out the requested repair or colour analysis. We will then contact you to confirm the next steps before returning the item.
If you need clarification before sending your parcel, please contact us and we will be happy to assist.
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]]>If access is tight, send us the relevant measurements and photographs before production. Our team can review the proposed route remotely and advise whether specialist planning may be required. No delivery team should undertake an unsafe or previously unapproved manoeuvre simply to complete the delivery on the day.
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]]>The post Collection from the factory appeared first on FLEMING HOWLAND.
]]>Please note that your appointed shipper is responsible for ensuring the vehicle is suitable and that the goods are secured correctly after collection. The driver may also be asked to provide collection paperwork and photo ID before goods are released.
Under ex-works collection terms, responsibility and risk transfer to the client once the goods are made available for collection. If your shipper requires specific packaging, please let us know in advance so we can confirm whether this can be arranged and whether any additional cost or preparation time applies.
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]]>Your quotation or order confirmation will state the delivery service and the taxes, duties or destination charges included in the price. Where we quote a fully inclusive destination price, Fleming Howland manages the standard delivery, packaging, transit insurance and the destination taxes or duties expressly included in that quotation. Any exceptional local service, restricted-access cost or government tariff adjustment not included will be explained before it is charged.
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]]>The post Delivery handling and scheduling appeared first on FLEMING HOWLAND.
]]>Furniture of this scale is routed through specialist transport channels rather than standard courier networks. Scheduling is therefore planned around safe handling, suitable vehicles, customs requirements and regional delivery routes.
Following final payment, your consignment is released for collection planning. This stage usually takes 5–7 working days and applies to all delivery zones.
The delivery partner will schedule your consignment into the next suitable route or freight movement. This planning stage usually takes 5–7 working days and applies to all delivery zones.
Once scheduled, final delivery is usually completed within 10–15 working days, subject to regional route availability.
United States orders are consolidated for the next scheduled container departing the Fleming Howland workshop, usually once per month. Timing will depend on the order completion date in relation to the next container departure. Ocean sailing time is approximately 10 working days, followed by inland white glove delivery from our New Jersey distribution hub, usually 10–15 working days depending on distance.
Delivery schedules are based on ocean freight availability, customs clearance and final destination routing. Ocean freight transit is typically 2–6 weeks, with final delivery arranged once the consignment has reached the destination port and cleared customs.
Exact delivery times are confirmed directly by the carrier in line with scheduled routes. Restricted access, fixed time slots, equipment hire, fast-track courier services or non-standard delivery requirements must be advised in advance; additional charges or delays may apply.
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]]>The post Checking goods on delivery appeared first on FLEMING HOWLAND.
]]>Before the furniture is moved into position, please look over the outer packaging for any obvious impact, tear, puncture, crushing or other unusual mark.
If the packaging appears damaged, please make a clear note on the delivery document before signing. Where possible, ask the driver to acknowledge or sign the note.
Please use clear wording such as:
“Packaging marked on arrival. Further inspection required.”
If there is a visible concern, photographs are extremely helpful. Where safe and practical, please photograph the relevant packaging before it is removed, together with wider images showing the full package. After unpacking, photograph the corresponding area of the furniture.
Once unpacked, inspect the furniture in normal light. Leather, timber and fabric are natural materials and may display individual characteristics, so if you are unsure whether something is part of the material or a delivery-related mark, please photograph it and contact Fleming Howland before attempting any treatment.
Please report any visible delivery concern within 48 hours of receipt. This timing helps us protect the transit insurance position and arrange the quickest resolution.
Please keep any relevant packaging until Fleming Howland has reviewed the photographs and advised the next step. Packaging can help establish what occurred during transit and may be required for a carrier or insurance assessment.
If the concern appears limited to the packaging or to a surface issue which can safely be assessed after delivery, accepting the furniture where practical allows Fleming Howland to inspect the matter and arrange the most appropriate professional response with minimal disruption.
Depending on the material and nature of the concern, this may include professional reconditioning, recolouring, repair, replacement of an affected leather or fabric panel, replacement of a component, or another appropriate remedy.
If the delivery route requires an unusual or previously unapproved manoeuvre, including above-head lifting, movement over walls or gates, hoisting, deglazing, door removal or other specialist handling, please allow the delivery team to stop and contact Fleming Howland.
A difficult or unsafe manoeuvre should not be attempted simply to complete the delivery on the day. Alternative arrangements can then be assessed and agreed.
Please send your report to Fleming Howland as soon as possible and ideally within 48 hours of receipt, including where available:
Each case will be reviewed on its individual circumstances. Once assessed, Fleming Howland will advise the appropriate next step.
Fleming Howland Hand-Coloured Leather has an individually applied surface finish designed to support professional reconditioning, blending and recolouring during the life of the furniture.
Natural grain, healed scars, tonal variation and surface character are part of the individuality of the hide. Light surface colour movement or rubbing can often be professionally restored without damage to the underlying leather. If you are unsure about a mark, please contact us before applying polish, dye, conditioner, heat or another treatment.
Soft upholstery can show temporary pressure impressions following transportation. Mohair and velvet may also display pile movement, shading or bruising after being wrapped. These effects are normally superficial and often relax naturally once unpacked and allowed to settle in a normal room environment.
Please refer to our care guide for further advice, or contact Fleming Howland before attempting treatment.
If receipt is signed without noting visible packaging damage, it may be more difficult to support a transit insurance claim. Please inspect the packaging carefully, record any visible concern on the delivery document where possible and contact Fleming Howland promptly if assistance is required.
These steps are designed to help us investigate delivery concerns efficiently and provide the most appropriate professional response. Nothing in this guidance limits any rights which cannot lawfully be excluded or restricted.
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]]>The post Production, delivery and taxes appeared first on FLEMING HOWLAND.
]]>International deliveries can involve several stages, but you remain a Fleming Howland client throughout. We coordinate the relevant carrier handovers and will explain the expected route, delivery service and local contact arrangements before dispatch.
All prices include delivery and applicable taxes for the destination shown on the product page. Packaging and transit insurance are also included. The delivery service provided depends on your country, as explained below. Check that the destination shown alongside the price matches your intended delivery address before ordering.
Remote locations, restricted access and additional delivery services may involve surcharges. Contact Fleming Howland before ordering where special arrangements are required.
The estimated delivery period displayed on each product page applies to new, made-to-order furniture. It is a guide, not a confirmed delivery appointment. Estimates are based on the production queue and may change with demand, the agreed specification and delivery requirements.
For an existing order, contact Fleming Howland for an update rather than referring to the dates currently displayed online, which apply to new orders. Include your order reference so the schedule can be checked against your furniture.
Furniture is made to order to the agreed specification. Material availability, bespoke alterations, upholstery work and finishing requirements can affect the production schedule. Each order undergoes quality checks before dispatch; where further work is required, this is completed before the furniture is released.
Standard payment terms are a 50% deposit when ordering, with the remaining balance payable before dispatch. Full payment is required before the order can proceed to collection planning. Further details are available in our payment terms.
Updates are available from Fleming Howland throughout production. Completion is confirmed once the furniture is ready for dispatch; the delivery appointment is arranged separately.
Prices include a white glove delivery service: two-person delivery, placement in your chosen room and removal of packaging. Applicable taxes, duties, packaging and transit insurance are included in the price.
Room placement depends on suitable access throughout the property. Delivery vehicles can be large, so limited road access, narrow entrances and other restrictions must be discussed before delivery is arranged.
The included service is kerbside delivery to the street address, rather than delivery into your home. Vehicles may arrive with a single driver, so arrange for at least two people to be available to carry the furniture safely into the property.
Additional assistance, room placement or packaging removal must be requested in advance. Availability depends on the destination and carrier, and additional charges may apply.
International prices include applicable import taxes, duties and tariffs, as well as delivery, packaging and transit insurance. These costs are included for the destination shown, rather than left for you to calculate separately.
Delivery is managed by Fleming Howland through specialist furniture logistics partners. Following production and final payment, the order moves through collection planning, carrier scheduling and final delivery. Completion of production does not mean immediate dispatch or arrival.
The final schedule depends on regional routes and, for overseas orders, freight departures and customs clearance. Your delivery partner confirms the appointment directly. Fixed dates, restricted receiving hours or other special requirements must be discussed in advance; additional charges or delays may apply.
Furniture requires careful handling and does not travel through standard parcel networks. Further information explains why delivery dates are estimated and how specialist transport is arranged.
Remote addresses and restricted access may require arrangements outside the included delivery service. Contact Fleming Howland before ordering where the property has limited vehicle access or requires a non-standard delivery arrangement.
Check the full route from the delivery vehicle to the intended room, including doorways, corridors, stairs, lifts and tight turns. A clear entrance alone does not confirm that the furniture can reach its final position. Where access is uncertain, send the product name, relevant measurements and photographs or sketches for assessment before purchase.
Specialist lifting equipment, including cranes and external furniture lifts, is not included. Where required, the customer is responsible for arranging a specialist provider and any necessary permits. These arrangements should be discussed before delivery is scheduled. See our restricted access guidance for further information.
Check the packaging before signing for delivery and record any visible damage on the delivery document. Photograph any areas of concern, then inspect the furniture once unpacked.
Report visible delivery damage to Fleming Howland within 48 hours of receipt, including your order reference and supporting photographs. Where damage is identified, retain the relevant packaging until the next step has been advised.
This reporting guidance helps protect the transit insurance position and does not affect your statutory rights. Further instructions are available in our delivery damage guidance.
For advice before ordering, contact Fleming Howland with the furniture you are considering, your delivery postcode or ZIP code, any access restrictions and your preferred timing. This allows the specification, delivery service and production considerations to be reviewed together.
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