How to Order Archives | FLEMING HOWLAND https://staging2.fleminghowland.com/knowledge-base-category/how-to-order/ Handmade British chesterfield sofas Sun, 13 Sep 2026 13:31:48 +0000 en-US hourly 1 https://wordpress.org/?v=7.0.2 https://staging2.fleminghowland.com/wp-content/uploads/2025/12/cropped-fh-favicon-32x32.png How to Order Archives | FLEMING HOWLAND https://staging2.fleminghowland.com/knowledge-base-category/how-to-order/ 32 32 Promises and guarantees https://staging2.fleminghowland.com/knowledge-base/what-guarantees-do-you-offer/ Thu, 19 Sep 2024 17:21:57 +0000 http://[email protected] Our Promise A Fleming Howland piece is a considered investment, handmade in Lancashire using enduring materials, traditional upholstery skills and long-established British craftsmanship. Whether you are ordering from the United Kingdom or overseas, your commission is handled with care from the first enquiry to final delivery. Your specification is confirmed clearly, your payment is processed […]

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Our Promise

A Fleming Howland piece is a considered investment, handmade in Lancashire using enduring materials, traditional upholstery skills and long-established British craftsmanship.

Whether you are ordering from the United Kingdom or overseas, your commission is handled with care from the first enquiry to final delivery. Your specification is confirmed clearly, your payment is processed securely, and your furniture is supported by experienced aftercare.

We understand that many clients order from a distance. Our role is to make that process feel informed, secure and reassuring.

Confidence from quotation to delivery

Every Fleming Howland order is managed with clear communication and careful documentation. Before production begins, your chosen model, dimensions, upholstery, leather or fabric, colour, filling, finish and delivery details are confirmed so that your furniture can be made to the agreed specification. Our team remains available throughout the process, offering guidance on materials, comfort, access, care and delivery planning.

Comfort support

Comfort is personal. For qualifying designs with removable cushion fillings, our Cushion Exchange Programme allows you to request a softer or firmer filling within 60 days of delivery. This gives you time to live with your furniture and refine the seat comfort where the design allows.

Structural guarantee

Fleming Howland furniture is built around solid internal frames and traditional upholstery methods. Our structural frame guarantee covers the internal frame for 20 years in domestic use and 10 years in average commercial use.

Long-term aftercare

Fleming Howland furniture is made for long ownership. After delivery, our team can advise on care, servicing, cushion interiors, replacement components, restoration and specialist support where appropriate. Through selected independent service specialists, we can help preserve the comfort, structure and character of Fleming Howland furniture over time.

All promises and guarantees are provided in accordance with our Terms and Conditions. Your statutory rights remain unaffected.

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]]> Payment declined https://staging2.fleminghowland.com/knowledge-base/payment-declined/ Thu, 19 Sep 2024 17:22:02 +0000 http://Paul If your credit or debit card was declined this usually means your bank/credit card company has a security block in place as a precautionary measure. Please contact them directly to authorise the payment. Alternative payment methods are available such as over the phone or bank transfer. Contact us directly if you require any further assistance.

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]]> If your credit or debit card was declined this usually means your bank/credit card company has a security block in place as a precautionary measure. Please contact them directly to authorise the payment. Alternative payment methods are available such as over the phone or bank transfer. Contact us directly if you require any further assistance.

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]]> International vendor forms https://staging2.fleminghowland.com/knowledge-base/international-vendor-forms/ Tue, 26 Aug 2025 07:26:58 +0000 https://staging.fleminghowland.com/?post_type=docs&p=168412 This article applies to professionals within the interiors sector only. Fleming Howland is based in the United Kingdom and therefore certain forms typically required for U.S. vendors do not apply. A common example is the IRS Form W-9, which is only valid for U.S. entities subject to domestic tax reporting. The correct form for international […]

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]]> This article applies to professionals within the interiors sector only. Fleming Howland is based in the United Kingdom and therefore certain forms typically required for U.S. vendors do not apply. A common example is the IRS Form W-9, which is only valid for U.S. entities subject to domestic tax reporting. The correct form for international entities is Form W-8BEN-E, which confirms non-U.S. tax status.

Our team regularly works with international finance and procurement departments. If your organisation requires a vendor form, W-8BEN-E, bank verification or other onboarding document, send the request to us and we will coordinate the necessary information directly.

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]]> Payment terms https://staging2.fleminghowland.com/knowledge-base/payment-terms/ Thu, 19 Sep 2024 17:22:26 +0000 http://[email protected] The standard payment terms for purchases entail a 50% deposit upon ordering, with the remaining balance settled in full prior to dispatch. Bank transfers as well as all major credit and debit cards are accepted. If you need banking or vendor information for an international finance or procurement team, please ask us before payment is […]

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]]> The standard payment terms for purchases entail a 50% deposit upon ordering, with the remaining balance settled in full prior to dispatch.

Bank transfers as well as all major credit and debit cards are accepted. If you need banking or vendor information for an international finance or procurement team, please ask us before payment is arranged.

Whilst Fleming Howland does not offer finance services, clients can opt to spread out payments over a suitable period upon request. Goods will only be shipped upon full payment receipt.

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]]> Showroom https://staging2.fleminghowland.com/knowledge-base/showroom/ Thu, 19 Sep 2024 17:22:17 +0000 http://Paul We exclusively operate through our own factory showroom and do not work with third-party resellers. It is important to understand that our furniture is not produced in high quantities, each article being specially made to order and delivered directly to homes and businesses worldwide. This direct control ensures a guarantee of quality you will not […]

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]]> We exclusively operate through our own factory showroom and do not work with third-party resellers. It is important to understand that our furniture is not produced in high quantities, each article being specially made to order and delivered directly to homes and businesses worldwide. This direct control ensures a guarantee of quality you will not find on the high street. More info on how to order along with our after sale promises can be found here.

Visitors to the factory in Lancashire, England are welcome. For international visitors, a complementary transfer service to and from Manchester can be arranged.

For more information, click here.

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]]> How to order https://staging2.fleminghowland.com/knowledge-base/how-to-order/ Thu, 19 Sep 2024 17:22:16 +0000 http://Paul Each article of furniture is made to order and delivered direct to locations worldwide. When it comes to quality, we only accept complete control. For this reason, we choose not to operate through third party resellers or high street showrooms. You do not need to be in the UK to commission from Fleming Howland. Overseas […]

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]]> Each article of furniture is made to order and delivered direct to locations worldwide. When it comes to quality, we only accept complete control. For this reason, we choose not to operate through third party resellers or high street showrooms.

You do not need to be in the UK to commission from Fleming Howland. Overseas clients can complete the entire process remotely using material samples, drawings, written specifications, photography and video consultation where helpful. Before the order is confirmed, we will also clarify the delivery service and destination pricing applying to your location.

Ordering

Ordering online

Standard items may be ordered online. At some stage it is important to ensure you receive a swatch for approval as colour will vary under different lighting conditions. For furniture that is made to order, a 50% deposit payment is required. We accept all major credit cards and direct bank transfer payments.

How to review your quotation and place an order

If you require assistance or in need of bespoke alterations, please contact us directly for a formal proposal.

Your proposal will include the details of the piece or pieces you have discussed with us, along with guidance on how to place your order. Before proceeding, review the quotation carefully to ensure all product details, finishes, dimensions, quantities, and delivery information are correct. If anything is missing or incorrect, let us know and we will amend the quotation before your order is placed.

Once you are happy with your quotation, follow the ordering instructions provided with it. This will guide you through the next steps, including payment and confirmation of your order details.

If you have any questions before proceeding, our team will be happy to help clarify the specification, finish options, delivery service, or production timing.

Still deciding?

If you have not yet chosen your final leather, fabric, colour, or finish, your order may still be able to proceed with the upholstery finish marked as “to be confirmed.”

This can be useful if you would like production to begin while you finalise your material choice. Frame construction typically takes approximately 6–8 weeks, so confirming the final upholstery finish later will not affect the overall production timeline, provided the selection is confirmed before upholstery work begins.

We strongly recommend reviewing samples, as colours and textures can vary depending on lighting, room setting, and surrounding materials.

Making changes

If you would like to amend any part of your quotation, contact us before placing your order. This may include:

Upholstery finish
Decorative nails (studs)
Wood finish
Cushion filling
Quantity
Delivery address or service
Project deadline

Once an order has entered production, some changes may no longer be possible or may affect the production timeline.

Our obligations

Those who have bought a Fleming Howland before have learned to trust us. For everyone else, we point to our guarantees. When your furniture is delivered, please take a seat. If you prefer a softer or a harder seat composition, we’ll exchange your cushion filling for free anytime within 60 days after delivery. Please be sure to read about our other promises by visiting our knowledge base.

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]]> Seat options https://staging2.fleminghowland.com/knowledge-base/seat-options/ Thu, 19 Sep 2024 17:22:18 +0000 http://Paul Comfort is subjective and we understand it is hard to choose before trying. For this reason we offer a cushion exchange programme (excludes buttoned seat option). Recommended options are listed below but we can also use various alternative fillings/densities on request. Fibre We recommend fibre for most requirements and this type of filling is the standard option […]

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]]> Comfort is subjective and we understand it is hard to choose before trying. For this reason we offer a cushion exchange programme (excludes buttoned seat option). Recommended options are listed below but we can also use various alternative fillings/densities on request.

Fibre

We recommend fibre for most requirements and this type of filling is the standard option for our Classic collection. Duratech™ fibre cushions are the only cushion on the market to currently hold the FIRA Gold Award accreditation. Made from a polymer manufactured 100% from recycled polyester bottles, fibre cushions offer the best support with the lowest maintenance as well as a nicely domed surface. Fibre density: 27kg/m3

Duck Feather

The more luxurious feeling duck feather fillings are by far the softest option and so sinking lower into the seat tends to give a little more back support. Feathers, being a natural material, will constantly move around giving a traditional ‘lived in’ look to your furniture.  They tend to sag over time, and so require regular plumping. A little more expensive than fibre or foam, this option is standard for the Heirloom, Monochrome and Club collection. Higher maintenance but a very traditional option.

Foam

For fixed pull-over, tufted seating or contract grade loose cushions, our high-density foam option provides a distinctly firmer, more supportive sit while maintaining a crisp, tailored profile. Its excellent recovery properties allow the seat to return to its original shape after use, preserving clean lines with minimal dressing. Foam densities range from 60–90 kg/m³, selected according to the required comfort, structure and application.

Buttoned Seat

The buttoned seat is a fixed seat option being a continuation of the back and arm. It offers a much firmer sit but is deceptively comfortable due to the added support within the upholstery itself. Foam densities range from 60–90 kg/m³.

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]]> Professionals https://staging2.fleminghowland.com/knowledge-base/designers-and-trade/ Thu, 19 Sep 2024 17:22:03 +0000 http://Paul Our trade programme is intended for practices seeking an ongoing specification relationship with Fleming Howland. While we support individual live projects, enhanced professional terms are reserved for approved practices who actively introduce Fleming Howland to their clients and demonstrate repeat-project potential. To learn more about our programme, and for us to undertsand more about your […]

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]]> Our trade programme is intended for practices seeking an ongoing specification relationship with Fleming Howland. While we support individual live projects, enhanced professional terms are reserved for approved practices who actively introduce Fleming Howland to their clients and demonstrate repeat-project potential.

To learn more about our programme, and for us to undertsand more about your project, please complete the application form.

Browse by design

Over 80 British designs including sofas, chairs, bar stools, office chairs, dining chairs and upholstered beds. Quick reference to all designs can be found here.

Browse by style

Styles range from classic English, regency English, industrial monochrome, 1930’s French décor and contemporary chic.

Bespoke

Each Fleming Howland is hand made to order offering bespoke alterations to size, cushion filling, decorative detail and upholstery material. This means you may apply any fabric or leather to any design. There is also the option of COM. Fleming Howland fabrics and leathers are available to purchase by the yard/hide. Read more about colour pairing and customisation here.

Pricing

For qualifying professional projects delivered to a commercial storage facility, we can offer service-adjusted project pricing. Enhanced terms may become available as an ongoing relationship develops, and we would be pleased to discuss partner terms if Fleming Howland becomes a regular part of your project work.

We can also offer our full-service route. This includes white-glove delivery, room-of-choice placement, and packaging removal. This is supplied at standard Fleming Howland pricing and is best suited where the end client wants the complete FH delivery and installation experience. No minimum order quantity applies.

Fulfilment

For professional projects, we plan production and delivery around the agreed programme and communicate changes early. Where a critical installation or handover date applies, tell us before order confirmation so that feasibility, production lead time and delivery planning can be considered together.

How to order

Each article of furniture is made to order and delivered direct to locations worldwide. Learn more about the ordering process here.

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